Reporting Hierarchy
- Level 1 — Line Manager: Report minor policy questions within 24 hours
- Level 2 — Branch Manager: Escalate if line manager is involved or issue unresolved in 48 hours
- Level 3 — Compliance Team (HO): All Category A violations, bribery suspicions, SAP integrity issues
- Level 4 — Anonymous Channel: Use the whistleblower portal at lapor.eclectic.co.id
Response Timeline
- Minor issues: 3 working days
- Medium violations: 48 hours
- Critical violations: 24 hours
TAGS:
reporting
escalation
compliance
flow